Terms and Conditions INCLUDING Refunds!

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.
 
General terms and conditions
 
This site is owned and operated by In Situ Climbing of 5 Bridge Street, Dunkeld, PH8 0AH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@insituclimbing.co.uk or 01350 727 173.
 
1.         The contract between us
 
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
 
2.         Acknowledgement of your order
 
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
 
If we cannot accept your order. If we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
 
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
 
3.         Ownership of rights
 
All rights, including copyright, in this website are owned by or licensed to In Situ Climbing. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
 
4.         Accuracy of content
 
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website.
 
5.         Damage to your computer
 
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
 
6.         Availability
 
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
 
7.         Ordering errors
 
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
 
8.         Price
 
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
 
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
 
9.         Payment terms
 
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
 
10.       Delivery charges
 
Delivery charges vary according to the type of goods ordered.
 
11.       Delivery
 
11.1      Our delivery charges are set out in the checkout in our website.
 
11.2     When we will provide the products. [During the order process we will let you know when we will provide the products to you. If the products are ongoing services and subscriptions, we will also tell you during the order process when and how you can end the contract. OR
 
If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you with an [estimated] delivery date OR to agree a delivery date], which will be within 30  days after the day on which we accept your order.  If the products are one-off services. We will begin the services [on the date set out in the order OR on the date we accept your order OR on the date agreed with you during the order process]. The [estimated] completion date for the services is as told to you during the order process.]  If the product is a one-off purchase of digital content.  We will make the digital content available for download by you as soon as we accept your order.  If the products are ongoing services or a subscription to receive goods or digital content.  We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.]  Our right to make changes  Minor changes to the products. We may change the product:to reflect changes in relevant laws and regulatory requirements ; andto implement minor technical adjustments and improvements, for example to address a security threat. These changes will [not affect your use of the product
18.3     Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
 
19.       Changes to legal notices
 
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
 
 
20.       Invalidity
 
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
 
21.       Privacy
 
You acknowledge and agree to be bound by the terms of our privacy policy.
 
24.       Third party rights
 
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
 
 
Refunds
 
If for any reason you are not happy with your purchace...

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you opted for enhanced delivery service eg guaranteed next day, we will only refund a basic delivery cost.

If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.

Exemptions

There are some circumstances where we won't allow you to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. 

Also included are goods that have been mixed inseparably with other items after delivery.


 
PRIVACY STATEMENT
 
I/We, (In Situ Climbing) are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.
 
Data Protection Act 1998 (‘the Act’)
 
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
 
Use and collection of personal information
 
In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.
 
We may use information that you provide:
 
To register you with our website and to administer it.  For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.  In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation. www.allaboutcookies.org.
 
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is (01350 727173), or you can e-mail us on (info@insituclimbing.co.uk).
 
Security
 
We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
 
Your rights
 
You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.   
 
 
 
General
 
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:
 
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
(James Coutie, 5 Bridge Street, Dunkeld, PH8 0AH or info@insituclimbing.co.uk)