Terms and Conditions
 
This site is owned and operated by In Situ Climbing Limited of 5 Bridge Street, Dunkeld, PH8 0AH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@insituclimbing.co.uk or 01350 727 173.
 

Ordering with us
We must receive full payment for the goods before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched.

The prices payable for goods are set out on the website, inclusive of VAT at the current rate.  Most products visible on the website are in stock, though being a small shop, we don't usually hold much of each product in store.

Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 

If we are unable to accept your order, we will inform you of this as soon as we possibly can and will not charge you for the product or if payment has been received, initiate a refund via the online payment portal.

Delivery

UK orders are shipped through by Royal Mail.  Before 3pm, Monday - Friday this is usually done same day, with delivery normally occurring the next working day.  Orders made after 3pm will be posted the next working day (to arrive the day after).   It is possible to send via courier service but next day delivery services are (apparently) not guaranteed.  Either way we will keep you informed and updated as to the progress of your order.

Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.  Where possible and/or requested we can provide substitute suggestions.

Ordering errors
You are able to correct errors (yourself) on your order up to the point on which you click on “submit” during the ordering process.  After this point it may still be possible to adjust before we dispatch - in this instance, please get in touch as soon as you can.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to In Situ Climbing Limited.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.

Weights, dimensions and capacities given about the goods are approximate only. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website.

Privacy
View our privacy policy.
 
Returns

If you bought from us online and need to return the product to us for refund or exchange, you must send the product back to us within 30 days (from the day you received it) - It would help greatly if you can communicate the reason for return (and who you are!).

Items must returned be in a condition that can be sold as new - clearly unused and undamaged (especially climbing equipment), in all original undamaged and unaltered packaging.  Labels and tags must still be attached.  Ropes must not be uncoiled or removed from their packaging.  If we cannot conclude that all is not as supplied, we will refuse the return on safety grounds - Items must be returned to us in the same condition as you received them in.  Products that have been used or returned in an unsuitable condition will not be credited, only to be sent back out once further postage has been paid.

We cannot accept responsibility for any damage or loss of items which occurs on the way back to us, additionally will not refund return postage costs.

Faulty items can be returned any time, please contact us if this is required.  All returns must arrive in a clean state, dirty and/or contaminated items (for our safety) won't be touched and can be collected at senders expense.

Exchanges and Refunds

We want you to get the item you want and need, if you have ordered the wrong product or size we will happily exchange it free of charge.  Please get in touch as soon as you can.  Depending on the replacement, there may be additional costs (or a partial refund).  We will pay the postage for one exchange, with all subsequent exchanges requiring postage to be paid before dispatch.#

Once we have received and inspected the item, we will (if in-stock) send the replacement item in the next available post.  If we need to order the replacement for you, we will let you know.

If its a refund that is required we will process it as quickly as possible once goods are received and inspected. 

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you opted for enhanced delivery service eg guaranteed next day, we will only refund a basic delivery cost.

If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.

If you wish to return climbing equipment it must be clear to us that it is unused and in the same condition it was sent out For example ropes must not be removed from packaging and/or uncoiled.  All original tags must still be attached.  Harnesses and climbing shoes can be tried on for size without using them for the purpose of their creation! 

We cannot refund non-faulty used equipment.  Items returned in this state will be returned to the owner at their cost.

Exemptions

There are some circumstances where we won't allow you to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. 

Also included are goods that have been mixed inseparably with other items after delivery.

(In Situ Climbing Ltd, 5 Bridge Street, Dunkeld, PH8 0AH or info@insituclimbing.co.uk)